However, once you reach a technician, they will be happy to assist you with emergency service.įor Burial Requests at a Veterans Affairs (VA) National Cemetery: *Due to the large number of calls we receive at this number, hold times are often long. Staff is available to take your call as early as 7:00 a.m.
Our peak calling times are weekdays between 10:00 a.m. If you require assistance submitting your request, you may telephone the NPRC Customer Service Line (this is a long-distance call for most customers): 31*.Please select 'Emergency Request' in the drop down menu under 'Which of these categories best describes why you're requesting the records?' within the Veteran Service Details page. You can now submit your emergency requests online via our eVetRecs web portal.How to tell us the nature of the emergency:
